Firmware Update

Contact Racktivity Support

To obtain the necessary software to update your device firmware, please contact Racktivity Support:
US: us_support@racktivity.com
Europe: eu_support@racktivity.com

  1. Make sure that your computer and the device are on the same network and fully functional.
  2. Unpack the update package.
  3. Open the software tool "Racktivity Ethernet Bootloader.exe"
  4. Use the "File" button to select the .cry file that came with the update package.
  5. Fill in the appropriate IP address and login credentials of the designated EnergySwitch.
  6. Press "Update firmware" to start the update.
  7. The update has successfully completed when "Programming completed / Exit bootloader" is shown (the update takes a few minutes).

Troubleshooting

IF:
After starting the update "FAILED (check Settings)" is shown

Please make sure that:

  • The device is powered on and connected to LAN with a correct IP address.
  • You entered the correct login credentials under "Settings" in the software tool.
  • You are on the same LAN as the EnergySwitch.

To verify the above settings are correct, go to the Web Portal and log in.

IF:
The Status window continuously shows output similar to "**ERROR Out of Sequence PDU Seq: 5294 5299"

  • This is a mere warning and does not compromise the update.

IF:
The update fails and the device becomes unresponsive.

  • If needed: restore power and/or ethernet to the device.
  • Repeat the steps above to start the update again.
  • In case you need to know the IP address, and it can not be retrieved using the regular methods, (Determine IP Address), then:
    • Connect a console cable between the device and your pc.
    • Use the following settings to read the output: Baudrate 38400, 8 databits, no parity, 1 stopbit.
    • Reboot the device, the currently used IP address is shown in the console output.
    • Repeat the steps above to start the update again.